Office Manager JobChicago, IL

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Why You'll Love This Job

Eye Society is looking for an Office Manager! We are a small practice with 2 offices and 2 part time OD’s looking to grow.  Both locations in Downtown Chicago are within walking distance from each other and a staff of about 8 employees.  Pay is based on experience.  We offer a wide variety of benefits which include healthcare, 401k, PTO, holiday pay.

Responsibilities

Duties and Primary Function:

Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.

●Work closely with ODs to ensure the highest standard of patient care
●Monitors all aspects of practice operations, provides on the-job-training and support to team members using all core philosophies.
●Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
●Recruits and selects high caliber talent.    
●Performs duties related to product management, inventory management, and cost of goods.
●Performs consistent staff evaluations, conducts performance management, and delivers team trainings
●Work with and direct fellow employees to accommodate patient needs and requests.
●Manage the employee schedule and time off request
●Consult with patients to select appropriate products based on the needs of the individual. Actively listen and question the patient/customer regarding lifestyle to aid in proper lens and frame selection.
●Read and interpret eyeglass and contact lens prescriptions as written by the eye care providers and follow all instructions accordingly.

Office Management

●Scheduling and Patient Flow
●Ensure the smooth flow of work and patients within the office.
●Evaluate patient flow and make recommendations for improvement
●Implement and monitor the effectiveness of physician and patient scheduling templates
●Handle distressed or disruptive patients
●As needed, report the need for repairs or replacement of furniture and equipment
●Evaluate and arrange for all staff training needs. Measure the effectiveness of the training
●Always exhibit professional demeanor with a positive enthusiastic attitude when representing the practice
●Maintain current knowledge of healthcare issues, administrative, financial, legal and managed care
●Set goals and objectives for professional growth. Review and revise goals annually
●Provide input on how to improve patient care, decrease costs and increase revenues for the practice
●Follow up on verbal and email requests in a timely manner
●Assume other duties as assigned as needed



Skills & Qualifications

Must have worked in Optometry office for 4 years or been a manager at a practice for 2 years. Hours vary depending on need must be willing to also take calls if needed.
Website: www.eyesoc.com 
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